Shipping & Returns
Shipping: All prices on our webshop exclude VAT, shipping prices are dependent on the weight of your order and its' destination; and are calculated within the shopping cart and shown separately at checkout. Normal delivery is courier service:
- UK Destinations, 24 hour, 48 hour or next day timed
- Europe Express, 1 - 2 days delivery - destination dependent
- Europe Economy Express, 3 - 5 days delivery - destination dependent
Orders placed by 3.30pm GMT will normally ship the same day where stock is available
Returns: We offer a 'No Quibble' credit or replacement warranty policy.
If you believe that the goods you received are faulty, please contact us through your online account, by selecting the relevant order. You will then be supplied with the option to 'request a replacement or a refund', here you will be required to tell us how many of the products were faulty and the reason you require a replacement or a refund.
Goods can only be returned with an RMA Number that will be issued to you on receipt of the fault report. Goods returned will be tested and where a fault is found as described, dependent on whether you have requested a replacement or refund (excluding shipping), a voucher code will be issued to you via email for the returned goods accepted. We will usually refund what was paid for the goods but not the delivery charge, except in cases where the order was cancelled under the UK Distance Selling Regulation or the entire order was faulty.
Under the UK Distance Selling Regulations, you have 7 working days (from the day after you receive your goods) to cancel the contract for your order with us. In this case, we will issue you with a full refund however, you will need to return the entire order at your cost if you have already received them. In all cases, the goods must be in their original condition and will be inspected on their return. If we do not receive the cancelled order back, we may arrange to have it collected at your cost.
Any goods returned outside of these instructions cannot be process or credited.