Shipping & Returns - Terms & Conditions

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   Shipping

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Purchasing from Daemon3DPrint means you accept the following terms and conditions:

All prices on our webshop exclude VAT. Shipping charges are dependent on the weight of your order, the delivery destination and the delivery service selected. Any applicable shipping charges are calculated within the shopping cart and shown separately at checkout.

Daemon3DPrint aims to make shipping orders as cost-effective and straightforward as possible. Available delivery services will vary depending on the destination, products ordered and total shipment weight.

UK Mainland Free Delivery

Free delivery is available on qualifying orders over £100 to UK mainland addresses. To qualify, all products within the order must be eligible for free delivery and must be dispatched directly from Daemon3DPrint.

Products that are drop shipped directly from a manufacturer, supplier or third-party location do not qualify for our standard free delivery service. If an order contains both free-delivery eligible products and products that are not eligible for free delivery, the entire order will be subject to the applicable delivery charge shown at checkout.

Free delivery applies only to qualifying UK mainland destinations and has an estimated delivery time of 3 - 4 business days. Alternative or expedited delivery services may be available at an additional cost.

*Orders placed before 2:30pm GMT, Monday - Friday, will ship the same day where stock is available. This does not guarantee same-day dispatch for drop-shipped products or products with different stated lead times.

   Returns

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If you believe that the goods you received are faulty, please Contact Us quoting the relevant order number telling us how many of the products were faulty and the reason you require a replacement or a refund.

For our Laser Cutter machines, our warranty policy is 12 months return to base. All Return shipping costs for warranty work are at the cost of the customer. If you believe that the goods you received are faulty, please Contact Us quoting the relevant order number and detailing the fault. On return to our workshop, our engineers will assess the machine and carry out warranty work as required. Please note that where the fault is identified as due to the customers error or negligence all parts and labour hours will be notified and payment will be required before the machine is returned to the customer.

Goods can only be returned with an RMA Number and MUST be in their original packaging.

Under the EU Distance Selling Regulations, you have 7 working days (from the day after you receive your goods) to cancel the contract for your order with us. In this case, we will issue you with a full refund (excluding shipping) however, you will need to return the entire order at your cost if you have already received them. In all cases, the goods must be in their original condition and will be inspected on their return. If we do not receive the cancelled order back, we may arrange to have it collected at your cost.

In cases where the order was cancelled before shipment or the entire order was faulty, we will usually refund what was paid for the goods and the delivery charge.

Any goods returned outside of these instructions cannot be process or credited.

   Refunds

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If you decide to return a product that has already arrived at your door, and unused, we can offer a refund (minus shipping) if within 7 days. If you cancel your order before it has been shipped we can provide a refund + shipping.

Please note that for all our product range there is a 25% restocking charge for any items that are returned for reasons other than faulty goods, unless specified otherwise.

Please note that when we issue a refund, we cannot be responsible for how long the money takes to get back into your account, this is your banks responsibility.

If you paid via PayPal your refund can take up to 30 days to be back in your account.

Any changes to our terms and conditions may have been altered offline, meaning this version may not be the most up-to-date.